Many feel the Dominican Republic is the best choice to locate your call center or to outsource your inbound, outbound or telemarketing tasks.
» Near Shore (a short flight 2-4 hour flight, instead of 14-18 hours)
» Dominicans are familiar with “the American Way,” including weather, sports & current events. Why? Because most have either lived in America, or have family members who know live in the states.
» BI Lingual Agents. The fastest growing segment in American business is found within Hispanic Consumers. Hispanic buying power is increasing at a rate of 118% and currently is rated at $630 billion dollars. Our government reports that over 12.5% of our population is Hispanic or Latino.
» The Dominican Republic's people pool consists of well educated, highly motivated agents. Your customer will appreciate the experience when interacting with a happy, motivated professional.
» While there are substantial cost savings, you'll find the Dominican Republic's infrastructure can support the technical demands of your business.
CMP Media Call Center Magazine 09/04/2002
"many call centers may receive better value for the higher pay. Canada and Caribbean countries, say observers, offer a superior customer service culture and a greater cultural affinity to Americans. Many parts of Canada and the Caribbean depend on tourism, mostly from Americans."
CMP Media Call Center Magazine, 01/06/2003:
"The Caribbean countries are closer physically to the US. And they have strong customer service cultures built on mostly American tourism, unlike their Asian competitors."
For more information on how DRCCA can assist you with outsourcing or even opening up your call center in the Dominican Republic fill up the form on the right.